Our Privacy Policy

We are Coconutts Enterprise Pty Ltd (ABN 52 164 029 038) (Cocolife). We are committed to protecting your privacy. We support and are bound by the Australian Privacy Principles under the Privacy Act 1988. This Privacy Policy contains information about how we use, record, collect and handle personal information. It also has information on what to do if you have questions, concerns or complaints.

“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and,

(b) whether the information or opinion is recorded in a material form or not.

“Sensitive Information” includes:

(a) Personal Information about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices and criminal record; and

(b) health information about an individual.

By providing your Personal Information or using our services, you agree to this Privacy Policy.

If you are providing information about any other person, then you confirm that in providing such information, you are authorised by that person to do so.

If you do not provide us with any or all of the Personal Information we may request from you from time to time, you may be unable to use our products our services and/or our website, register or attend our vents, and/or we may be unable to purchase a product or service from or provide you with the information and/or services that you require from us.

This Privacy Policy may change from time to time, however, we will notify you about any changes in such manner as we consider reasonably appropriate, including by posting an updated statement on our website.

What information do we collect?

Personal information is any information that can identify a person. We only collect information that is reasonably necessary for our work. The kinds of Personal Information we collect include:

• Names
• Email address
• Job titles
• Contact details of individuals
• In the case of applicants for employment, qualifications, work experience, competencies and relevant health information.

Cocolife will only collect Sensitive Information if the relevant individual whom that information is about consents to the collection of that information or if that collection is required by law in specific circumstances, including but not limited to matters of individual or public health or safety.

HOW DO WE COLLECT PERSONAL INFORMATION?

We collect Personal Information from you directly, including in the following ways:

(a) when we purchase a product or service from you;

(b) when we supply one of our products or services to you, including when you provide your Personal Information to any of our employees or other personnel that assist us with the delivery of our products or services, or any service providers we may engage to assist us with the provision of products and/or services to you or our operations generally;

(c) when you enter or register for a Cocolife organised or sponsored competition;

(d) when you register to attend a Cocolife organised or sponsored event;

(e) when you complete one of our surveys or questionnaires; and

(f) when you submit a request or query to us face-to face, in writing (e.g. letter, email or fax) or by voice call.

We may also collect Personal Information from a variety of other sources such as:

(a) advertisers, mailing lists, recruitment agencies, government departments and agencies, contractors and business partners;

(b) third parties acting on your authority or who you authorise us to make contact with you;

(c) through your use of our website and the services and functionality offered through it; and

(d) publicly available sources.

We hold Personal Information in documentary and/or electronic form under generally accepted standards of technological and operational security that are consistent with the requirements of the Privacy Act.

WHAT DO WE DO WITH YOUR INFORMATION?

Purpose and disclosure of personal information

When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: We may send you emails about our store, new products and other updates. By purchasing our product via this website and providing your e-mail address, you agree and provide your consent to receive our emails about our store, new products, our newsletter and other e-mail updates. You may, however, opt out of receiving these e-mails using the link within each e-mail.

The purposes for which we collect, hold, use, process and disclose personal information include, but are not limited to:

1. contacting you to provide you with the information you have requested us to provide to you; and to better understand your needs and how we can improve our products and services;
2. screening and assessing applicants for employment;
3. making contact with individuals and organisations that Cocolife deals with or wants to deal with;
4. processing credit applications of and marketing, promoting and providing products and services;
5. selecting and doing business with suppliers, growers and other industry participants;
6. screening and assessing new suppliers;
7. undertaking research and development relating to manufacturing of our products;
8. facilitating our interactions and business dealings with industry; and
9. appointing and doing business with contractors.

We may from time to time collect, hold, use, process and disclose Personal Information for additional purposes but we will give you prior notice of the additional purposes before we use your Personal Information for them.

Personal Information that we collect may be disclosed to our agents, contractors or third party service providers (who provide administrative, telecommunications, computer or other services to us) to the extent necessary to carry out any of the purposes for which we may use your Personal Information (as outlined above), including our:

1. website, IT systems or services providers; and
2. data management, processing and storage service providers.

The third parties listed above whom we may share your Personal Information with are under duties to Cocolife to keep such information confidential and secure.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only (other than your e-mail address, which you agree may be used to send our newsletter subject to you exercising your option to unsubscribe). If we ask for your personal information for a secondary reason, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@thecocolife.com.au to let us know. In regard to the newsletter, there is an option to unsubscribe in the text of each e-mail newsletter.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cocolife may also, in the course of its business, be required to disclose personal information to its related companies, service providers, government departments and agencies, contractors and/or consultants in Australia in order for Cocolife to:

1. provide individuals with the services, information or products requested; and
2. to enable individuals to receive goods or services from Cocolife.

We may also provide third parties with aggregate, de-identified information about visitors to or users of our website.

We do not now and do not intend to sell, rent or market personal information about you to third parties.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we use third party accredited service provides who follow all PCI-DSS requirements and implement additional generally accepted industry standards.

While we strive to protect your Personal Information, we cannot ensure the security of any information that you transmit to us (e.g. over the internet) and you do so at your own risk. However, we take such steps as are reasonable in the circumstances to protect the Personal Information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.

From time to time, we may disclose your Personal Information to our related entities, third party contractors and service providers which are located overseas or may perform certain services overseas. For instance, a third party contractor may utilise a server hosted overseas as a method to send emails to you that you have opted to receive. Where this occurs, we take reasonable steps to ensure that all Personal Information is handled in a manner that is consistent with the Australian Privacy Principles, preferably as part of the services contract. These overseas recipients are likely to be located in the United States, Philippines and Singapore.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information just email us at hello@thecocolife.com.au and we will get back to you as soon as we can.

Cocolife will always try to maintain accurate, complete and up-to-date Personal Information. If you think that your Personal Information retained by Cocolife may require changing or updating, you can ask for your Personal Information to be corrected at any time, by contacting us hello@thecocolife.com.au. We will then take all reasonable steps to correct the information so that it is accurate, complete and up-to-date. If we do not make an amendment that you have sought, you can request that we attach to the information where reasonably practical, a statement of correction you have sought that you have provided to us.

In the event of a complaint, if we are unable to reach a satisfactory solution through negotiation, you may wish to request an independent person to investigate the complaint such as the Privacy Commissioner/Australian Information Commissioner.

If you have any questions or require feedback about this Privacy Policy, please contact us at hello@thecocolife.com.au

Last updated: 23 September 2025